Returns Refunds on eco friendly platform | SUI GENERIS

1. Returns

We at SUI GENERIS are committed to providing you

with high-quality, eco-friendly products.

If, for any reason, you are not completely satisfied with your purchase,

we offer a straightforward return policy, with exceptions and few general conditions.

Please read the following guidelines carefully:

1.1 Damaged Products :

In the rare event that your product arrives damaged,

please contact our customer service team at our email given below,

as well as do not forget to contact us on whatsapp at number given below,

within 7 days of receiving the product.

Provide detailed information about the damage ,

along with supporting images or videos to expedite the process.

1.2 Non-Damaged Products :

We do not accept returns for non-damaged products ,

due to the nature of our business, focusing on sustainability and minimizing environmental impact.

2. Refunds

2.1 Damaged Products :

Upon verification of the damage, we will process a full refund

or send a replacement product at no additional cost, based on your preference.

2.2 Non-Damaged Products :

As we do not accept returns for non-damaged products,

refunds will only be issued in cases where the product is proven to be defective

or does not meet our quality standards.

3. Insurance Coverage

To protect your interests and ensure a secure shipping process,

we recommend considering insurance coverage for your shipments.

In case of damage during transit by the courier company,

this coverage can help you recover the value of the damaged products.

We recommend exploring insurance options provided by reputable courier services in India.

Please contact your chosen courier company to inquire about insurance coverage for your shipments.

4. We may videograph Packing Process

To provide transparency and ensure the quality of our packing process,

we may videograph the entire packing procedure, in case of selected shipments.

We may send you a link to the video along with your order confirmation.

This serves as a record of the condition of the product before shipping

and helps in case any issues arise during transit.

5. Customer Responsibilities

Customers are responsible for providing accurate shipping information to ensure successful delivery.

Please inspect the package upon receipt and report any damages to our customer service team promptly.

6. Contact Information

For any questions, concerns, or to initiate a return process,

please contact our customer service team at [suigenerisu.000@gmail.com].

Also whatsapp us with relevant photos and videos at +91-9142457971.

Note: This return and refund policy is subject to change without prior notice.

Please refer to the latest version on our website.

Thank you for choosing SUI GENERIS. We appreciate your commitment to sustainable living and look forward to serving you with exceptional products and service.

Returns Refunds on eco friendly platform | SUI GENERIS

1. Returns

We at SUI GENERIS are committed to providing you

with high-quality, eco-friendly products.

If, for any reason, you are not completely satisfied with your purchase,

we offer a straightforward return policy, with exceptions and few general conditions.

Please read the following guidelines carefully:

1.1 Damaged Products :

1.2 Non-Damaged Products :

2. Refunds

2.1 Damaged Products :

2.2 Non-Damaged Products :

3. Insurance Coverage

To protect your interests and ensure a secure shipping process,

we recommend considering insurance coverage for your shipments.

In case of damage during transit by the courier company,

this coverage can help you recover the value of the damaged products.

We recommend exploring insurance options provided by reputable courier services in India.

Please contact your chosen courier company to inquire about insurance coverage for your shipments.

4. We may videograph Packing Process

To provide transparency and ensure the quality of our packing process,

we may videograph the entire packing procedure, in case of selected shipments.

We may send you a link to the video along with your order confirmation.

This serves as a record of the condition of the product before shipping

and helps in case any issues arise during transit.

5. Customer Responsibilities

6. Contact Information

For any questions, concerns, or to initiate a return process,

please contact our customer service team at [suigenerisu.000@gmail.com].

Also whatsapp us with relevant photos and videos at +91-9142457971.

Note: This return and refund policy is subject to change without prior notice.

Please refer to the latest version on our website.

Thank you for choosing SUI GENERIS. We appreciate your commitment to sustainable living and look forward to serving you with exceptional products and service.

Best regards,

[Founder, SUI GENERIS

Returns Refunds on eco friendly platform | SUI GENERIS

​

1. Returns

We at SUI GENERIS are committed to providing you

with high-quality, eco-friendly products.

If, for any reason, you are not completely satisfied with your purchase,

we offer a straightforward return policy, with exceptions and few general conditions.

Please read the following guidelines carefully:

​

​

1.1 Damaged Products :

​

1.2 Non-Damaged Products :

​

2. Refunds

​

2.1 Damaged Products :

​

2.2 Non-Damaged Products :

​

3. Insurance Coverage

To protect your interests and ensure a secure shipping process,

we recommend considering insurance coverage for your shipments.

In case of damage during transit by the courier company,

this coverage can help you recover the value of the damaged products.

We recommend exploring insurance options provided by reputable courier services in India.

Please contact your chosen courier company to inquire about insurance coverage for your shipments.

​

4. We may videograph Packing Process

​

To provide transparency and ensure the quality of our packing process,

we may videograph the entire packing procedure, in case of selected shipments.

We may send you a link to the video along with your order confirmation.

This serves as a record of the condition of the product before shipping

and helps in case any issues arise during transit.

​

5. Customer Responsibilities

​​

​

6. Contact Information

​

For any questions, concerns, or to initiate a return process,

please contact our customer service team at [suigenerisu.000@gmail.com].

Also whatsapp us with relevant photos and videos at +91-9142457971.

​

Note: This return and refund policy is subject to change without prior notice.

Please refer to the latest version on our website.

​

Thank you for choosing SUI GENERIS. We appreciate your commitment to sustainable living and look forward to serving you with exceptional products and service.

​

Best regards,

[Founder, SUI GENERIS